Answers to frequently asked questions that customers have.

GENERAL

Q: WHAT TYPES OF TOYS ARE BEST FOR MY DOG'S CHEWING HABITS?

A: Dogs have varying chewing habits. Moderate chewers might enjoy plush toys or rope toys. For aggressive chewers, consider durable rubber toys like rubber or nylon bones. Our plush bones have a small rubber bone inside to extend play time.  Remove all stuffing and the squeaker once the outer layer has been damaged. Check the size of the inner rubber bone is appropriate for your dog’s size and chewing habits to avoid choking hazards. Always supervise your dog with new toys to ensure safety. 

Q: HOW CAN I CHOOSE THE RIGHT SIZE TOY FOR MY DOG?

A: The toy's size should match your dog's size. Avoid toys that are too small and could pose a choking hazard. If a toy is too big, it might lose your dog's interest.

Q: ARE THERE TOYS SUITABLE FOR TEETHING PUPPIES?

A: Absolutely! Look for softer toys specifically designed for teething puppies. These toys help soothe their gums and provide relief during the teething process.

Q: HOW OFTEN SHOULD I ROTATE MY DOG'S TOYS?

A: Regularly rotating your dog's toys helps keep them interested and prevents boredom. We recommend rotating toys every few days to keep your dog engaged and excited about their playthings. 

Q: HOW DO I CLEAN MY DOG'S TOYS?

A: Cleaning your dog's toys regularly is important. Plush toys can usually be machine washed. Most rubber and plastic toys can be washed with mild soap and water. 

ORDERS

Q: WHAT PAYMENY METHODS DO YOU ACCEPT?

A: We accept payment through Interac and Credit Cards including Visa, Mastercard, American Express, Discover, Union Pay, Diners Club, and Digital wallets: Apple Pay, Google Pay, and Shop Pay.

 

Q: I FOUND AN ITEM ONLINE BUT CAN’T FIND IT ANYWHERE?

A: If an item is online but not on our website then it may be discontinued. There’s a chance that your favorite items may restock or be replaced with a similar style. Be sure to sign up for our newsletter to receive updates on new arrivals and sales. Send us a message about any favorites that you’d like to see return.

 

Q: WHAT IS A "PRE-ORDER"?

When an item has the "Pre-order" option available, these are items that are temporarily currently sold out and/or out of stock from our physical or online stores. Pre-order is placing orders in advance which requires full payment and will ship at the earliest available date. Placing a pre-order ensures that your needs are accounted for in our manufacturing.

Shipping wait times are not guaranteed as they depend on the availability of the inventory and transit time to receive into our stock before shipping. We will always do our best to ship orders as soon as possible and will advise of any need for cancellation or excessive delays. 

Please ensure you understand these terms before placing a Pre-order as they are also FINAL SALE.

 

Q: HOW CAN I ORDER MORE PIECES THAN ARE AVAILABLE?

If you would like to place a large order that is not in stock, please send us a message and we will do our best to help fulfill your order.

 

Q: WHY IS MY COUPON CODE INVALID?

A: If you are having difficulties with your coupon then the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions. Coupon codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion. If a coupon code was not applied at checkout, a price adjustment will not be issued once the order has been confirmed. Full details are available in the Coupon Policy section of the Store Policy. 

Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE OR CANCEL IT?

A: Unfortunately, orders CANNOT be modified once they have been confirmed. Our Customer Support Team can help update any shipping address errors.

Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?

A: The checkout process is complete once you have reached the page containing your Order Number. Once your order is placed, a confirmation email with the details of your order will be sent to you. We send the confirmation email to the email address that you have provided to us. If you cannot find the confirmation email, check your spam folder. If you have any additional questions, contact our Customer Support Team.

SHIPPING

Q: WHERE DO YOU SHIP TO?

A: We currently ship within Canada. Shipping fees are calculated at checkout. Items ordered may have different shipping availability and may be dispatched from different locations. Please allow 5-10 business days for your order to arrive once shipped. Please note we are not responsible for any delays, duties or fees due to customs. Please contact your local postal service for more information on customs and duties. Get more info in the Shipping Policy section of our Store Policy.

 

Q: DO YOU OFFER FREE SHIPPING?

A: Free shipping is available for orders of $100 or more before taxes. The promotion will automatically be applied to cart cart when the minimum threshold is met. No code needed!

 

Q: HOW DO I TRACK MY ORDER?

A: You will receive a confirmation email with detailed tracking information once your order has shipped. Please note that each item does specify the production time prior to shipping. While we don't foresee any delays after the parcel has shipped, sometimes things don’t go according to plan. Please contact your postal service in the event the carrier is delayed. Still having trouble? Reach out to us and we will help locate the parcel for you.

Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?

A: If after contacting the carrier you still need assistance locating your order, please contact our Customer Support Team. 

RETURNS

Q: WHAT IS YOUR STORE POLICY?

A: For sanitary reasons, we do not accept returns and all items are FINAL SALE. Check our Return Policy for details.

 

OTHER

Q: CAN I BUY A GIFT CARD?

A: You can purchase a Vanity Fur Pet Shop e-Gift Card by clicking here. Policies are available in the E-Gift Card section of our Store Policy page.