RETURN POLICY

For sanitary reasons, we do not accept returns and all items, including Pre-orders, are FINAL SALE.

FAULTY OR DAMAGED ITEMS

All of our products are checked carefully before being shipped. In the event your item is damaged or defective upon delivery, please contact our Customer Support Team within 5 business days from the date of delivery. If it is determined that the product was intentionally damaged, or damaged through accident or negligence outside the control of Vanity Fur Pet Shop, the claim may be rejected at the discretion of Vanity Fur Pet Shop. Rejection of such a claim may result in the customer being responsible for paying the necessary fees to retrieve their defective merchandise.

Customers with eligible returns will receive store credit only via a Vanity Fur Pet Shop E-Gift Card. This will be processed within 5-7 business days of us receiving your package with the eligible items and ensuring they meet our return policy.